Two founders. One direct line.
Lumos was built by two people with different instincts and the same intolerance for vague work. When you hire us, you get exactly that.
Start with the market. Where does the brand need to show up, and why would anyone care once it does?
They argue early, so the brief doesn’t have to.
Andy works out of Manchester and starts with the market. Nathan works out of Norfolk and starts with the customer journey. The disagreement happens in the room, before it can cost you anything.
Start with the customer journey. What is actually happening when someone tries to buy?
Four things we won’t bend on.
Told no when no is right
We turn down work we can’t move, sectors we won’t touch, and budgets we’d waste. Saying no is the most useful thing an agency can do and the rarest.
One objective, agreed up front
Every engagement opens by agreeing a core commercial objective, together. The prettiest dashboard is usually a way of avoiding one.
The people on the site
You get Andy and Nathan, not a version of them. No account managers, no junior rotas, no bait and switch after the pitch.
Honest about ethics
No gambling, debt or politically affiliated work, regardless of fee. No client more than 20% of our revenue, or us of theirs. Dependency makes for bad advice.
Two bases, on purpose.
One in the North West, one in the East. Different markets, different perspectives, deliberately.
Manchester
163 Holland Street, Denton
Manchester M34 3GG
Norfolk
3 Market Place, Fakenham
Norfolk NR21 7JP
Two openings. One call. Ten minutes to a straight answer.
We take 6 clients and there are currently two openings. Here’s exactly what happens when you get in touch.
30-minute fit call
With Andy or Nathan, not a sales rep. We’ll tell you within the first ten minutes if we’re not the right team.
Proposal
Named team, priority channels, a six-month outcome target, and what we’ll be honest about if it isn’t working.
30-day diagnostic
By day 30 you have a quarterly plan and the first set of measurable commitments you can hold us to.
No obligation, no follow-up sequence. We reply within one working day.