Privacy policy

This is a working draft for the site build. Have it reviewed by a solicitor before launch to confirm it meets your UK GDPR obligations.

Who we are

Lumos Digital Marketing Ltd (“Lumos”, “we”, “us”) is a marketing agency operating from Manchester and Norfolk, United Kingdom. We are the data controller for the personal data described in this policy. You can reach us at [email protected].

What we collect

We collect information you give us directly, such as your name, email address, brand name, store URL and the details you submit through our enquiry form. We also collect limited analytics data about how the site is used.

How we use it

• To respond to your enquiry and assess whether we’re a fit to work together.
• To send you our newsletter, if you’ve opted in. You can unsubscribe at any time.
• To understand and improve how the site performs, in aggregate.

Who we share it with

We use a small number of trusted processors to run the site and our business, including our form provider (Web3Forms), our email platform, and our analytics provider. We do not sell your data to anyone.

How long we keep it

We keep enquiry data for as long as needed to deal with your enquiry and our legitimate business records, then delete it. Newsletter data is kept until you unsubscribe.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to data portability. To exercise any of these, email us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO).

Cookies

See our cookie policy for details of the cookies this site uses.